Department of children and families could care less about helping people
Author: Jaquetta Stevens aka Ms. Opinionated.
Clarissa Moore reported how she was disgraced about how she was treated on a call with the Florida Department of children and families. She mentioned when applying for food assistance the representative seemed to be rude and lacking patience. Clarissa Moore has only been on assistance for 2 months, and when she calls to receive help with her concerns the response is far from friendly. On 2/22/2016 Clarissa called DCF because she was having issues with her case. Clarissa reported that the representative told her to take it up with someone else because she did not have the time nor would sit and listen to her story.
The agent hung up the phone and Clarissa set out to call the head office to complain. After waiting for about thirty minutes for a representative, she was told that the only way to voice her complaint is through a letter and it had to be faxed or mailed to the head office. Clarissa was so drained by this point that she decided to take her case to a lawyer since she had her conversations recorded. More information on this story is in development. If you have suffered from poor assistance with this company you too may be able to do something about it. After all, these individuals are paid to give you their guidance in a difficult time.